Return & Exchange Policy

At Athlene Sports & Fitness, we strive to ensure that every product delivered to you is authentic, in perfect condition, and meets the highest quality standards. We hope you are fully satisfied with your purchase; however, if you need an exchange, we’re here to help.

Exchange Eligibility

• Size-related issues
• Incorrect product received
• Product damaged during transit

Request Timeline

To initiate an exchange, please contact us at:

Email: info@athlenesports.com

• Damaged or incorrect product: Within 48 hours of delivery
• Size, color, or quality concerns: Within 7 days of delivery

Requests made after the specified time may not be accepted. Athlene Sports & Fitness reserves the right to decline such claims.

Conditions for Return/Exchange

• Unused and in original condition
• Returned with all packaging, tags, labels, and accessories intact

Note: Badminton shuttlecocks are not eligible for return or exchange due to their sensitive nature and usage conditions. Please review product details carefully before purchasing.

All products include a hologram seal for authenticity. Any tampering or removal of this seal will make the product ineligible for return or exchange.

Product-Specific Guidelines

Racquets

• Must be unused and in original packaging
• Handle grip plastic must remain intact
• No marks from shuttle or ball usage
• Frame must be free from scratches, dents, or damage

Footwear

• Must be unused and in brand-new condition
• Returned in the original shoe box with packaging
• Soles must be clean and not worn outdoors
• Tags must remain attached

Exchange Policy

• Only one free exchange is allowed per order
• Additional exchanges will require the customer to bear shipping costs for both directions

Important Notes

• The product appears used
• Packaging is damaged or missing
• The item is not suitable for resale

Return Address:
Athlene Sports & Fitness
Pazhayidathu Building, Mazhuvangadu

You will remain responsible for the product until it is safely delivered back to us. We recommend using a reliable shipping method with tracking and insurance. Please ensure the item is securely packed to prevent damage during transit.